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Guide

How to join

 Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount events.

How to order

Order is processed as below :

 

*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 3: Proceed with payment and complete the order procedure.

 

 *Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. (Members are not required to re-enter their shipping information)
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.

 

 In case of placing non-member orders, please make a note of your order number and confirmation number(when paying by credit card). For members, there is no need for making memos as these numbers will be recorded into your account automatically.

 

Track order
Sign into the shopping mall website and click on “Track order” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.

 

Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart

Payment

1. Payment via PayPal account : PayPal verified account is required.
2. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.
3. Payment by credit card(Visa, Master, JCB, Amex etc.) :3D verified credit cards only are eligible for payment by credit card.
4.  Payment by bank transfer without bank account

 

 For payment by bank transfer without bank account, the customer may pay by internet banking or telephone banking. The customer may also make payment at local banks. The name of the depositor is required to match the name registered as the depositor when placing the order. Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise.

Shipping

  • Shipping Method : Registered Shipping (Express)
  • Shipping Area : Worldwide
  • Shipping Rate : Conditional Free : ($ 100 USD) will be charged for shipping, if your order amount is less than ($ 10,000 USD).
  • Delivery Time : 20 - 30 days
  • Shipping method : Post Service Register Mail
    Covered destinations : Worldwide
    Shipping cost : free / may varies on destination and purchase amount.
    Shipping time estimate : 7~10 business days(in case of in-stock products)
    Shipment bound for EMS premium regions : The customer may be required to pay additional cost.
    Post Service Register Mail shipment tracking
    Post Service Register Mail shipment status information may be available 2~3 business days after shipping off from Korea.


     Important : Products are to be shipped after the payment is made. Please note that shipping may take longer depending on the products of the order.

Returns & Exchanges

Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the buyers.

 

Eligible for exchanges and refunds
On condition that the package of the products are intact.
-       Sold out products
-       Mis-delivered products
-       Defective products

Ineligible for returns and exchanges
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       (Please contact us for 1:1 Email customer service for details)

 

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

Refunds

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the buyer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the buyer and will be deducted from the refund.

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